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Starbucks looks to be taking its customer foundation for granted. In spite of being in business for over two decades, the corporation still faces a challenge. Long lines have become an irritation. At the same time, when individuals are willing to wait for a cup of coffee, in this economy, it's a good thing. There's no doubt to Starbuck's ever increasing popularity. But the question is, how long can they keep this up ?
Starbucks would seem to be doing well in making people wait. But in a world of deadlines, time is necessary. Customer service surveys are a stride forward into taking care of any company's trouble, but do they really make a difference? Many aspects come into play. Take into consideration the quantity of people participating in these surveys and then there's the specificity of the survey. How thorough are these surveys? What measures are taking place? Are customers being informed of the changes ?
It's one thing to put out the big fires. It's another take care of recalls at the same time handle big complaints. There is by no means one result to a predicament. There is by no means a resolution to resolve every problem. But, when there's a will, there is a way.
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